Enterprise time and labor data collection 
No other telephone-based data collection system offers the capability and reliability of the Telliris Attend enterprise series. 

Scalability is unlimited. Each server handles up to 192 ports. A port is equivalent to a traditional time terminal, thus one way of thinking of the Enterprise Series is to think it as handling up to 192 simultaneous users / similar to 192 clocks. Telliris Attend Enterprise Series is the best choice for organizations of any size. 

The Enterprise Series is fault-resilient. Its redundant architecture ensures time and labor data is always captured and stored.

Industry Applications
Increasingly, companies in many industries are implementing multi-channel, automated time and attendance data collection strategies to drive down labor costs and increase workforce efficiency. 

The ubiquity of telephones and cell phones makes IVR data collection a natural choice for employers with remote and mobile workers or a campus environment, such as…

• Construction
• Equipment Service and Repair
• Field Service Organizations
• Facilities Management Firms
• Hospitals
• K-12 School Systems
• Manufacturing
• Temporary Staffing
• Universities and Colleges

Common Situations and Solutions

• Mobile, Remote, Disbursed Workforce: These employees are ideal candidates to use the telephone. Telephones are everywhere. If it's impractical to place a time clock, badge reader, or PC at the employees location, the telephone is a natural solution

• Installing Many Clocks is Impractical: In multi building work environments such as hospitals and universities, the cost of installing many clocks is cost prohibitive. Telliris Attend is a more cost effective solution.

• PDA's are too costly: The high cost of acquiring, maintaining and replacing mobile devices can be difficult to cost justify. Telephone-based time collection is an economical alternative to mobile devices.

Features & Benefits

Data Collection Modes
Telliris Attend is pre-integrated with each time and attendance / workforce management software system. The data collection method is designed and implemented hand-in-hand with our partners. The result is fully automated and reliable communication between the systems.

• Online: Transactions are updated in the time and attendance system immediately. Many Telliris Attend systems are pre-integrated using this mode.

• Offline: Data between systems is transferred on a periodic basis. All Telliris Attend systems have an on-board MS-SQL Server database. In this mode, the time and attendance system treats Telliris Attend like a clock server.  

• Stand alone:  If the connection between systems is out of service Telliris Attend continues operating as usual. Once the time and attendance system is available, transactions since the last transfer are transmitted.

High Availability
The system utilizes a redundant / fault-tolerant architecture. It is designed for telecommunications processing with continuous 24x7 operation

• Redundant CPU Processors
• Redundant RAID Hard Disks
• Redundant Power Supplies
• Redundant LAN Network Interfaces

Telecommunications Interface
A wide array of telecom interfaces reduces the cost of deployment. This allows the system to be connected to the lowest cost PBX / telco trunks at your organization.

• Analog
• T-1
• E-1
• Primary Rate ISDN

Proprietary PBX Interface
For environments where employees use the system "on site" such as on a campus, the system can be configured to support proprietary PBX signaling protocols. This can reduce the cost of implementation by eliminating PBX upgrades.

• Avaya Definity G3
• Avaya Definity G2
• Avaya Definity G1
• Avaya System 85
• Avaya System 75
• Mitel SX-50
• Mitel SX-200ML
• Mitel SX-2000
• Nortel Norstar
• Nortel Meridian 1
• Siemens Hicom 150
• Siemens Hicom 300
• Siemens CBX 900 Series

Data Communication
Telliris Attend is integrated with the time and attendance / workforce management system using each time and attendance / workforce management partners preferred method.

• Database
• Flat File
• Time and Attendance API Library
• XML

Intuitive and Easy to Use

• Best Practices Call Dialogue: The systems call dialog is designed to support your time and labor data collection requirements.

• Professional Audio Prompts: All menus, prompts, and messages are supplied with the system. They are recorded by professional voice talent. The professional audio is in-tune with our best practices user interface.

• Audio Confirmation Messages: Audible confirmation is provided throughout the call dialog. This is both for validation, such as for badge number entry, job codes, department codes, and the like as well as to indicate the transaction was accepted. In certain instances such as absence reporting, a confirmation number can be issued at the end of each transaction.

• Type Ahead: Callers can "key ahead" data without hearing all the prompts. For standard clock in, the call takes 10 seconds from start to finish. The only prompt they need to hear is "clock in accepted".

• Individual or Employer Wide Messaging: Messages can be sent to individual users or groups of users. They are as routine as "your vacation request was approved" through urgent to alert them of important information when calling in.

• Multiple Languages: For organizations that need it, the system handles multiple languages. The multi-lingual call dialog enables users to select their preferred / native language.

Field Serviceable and Upgradeable
The system can be serviced in the field and remotely

• Upgradeable Line Capacity: As a workforce grows, the system capacity can be expanded.

• Hot-swappable Disks: The systems disks can be removed and replaced without stopping the system.

• Hot-Swappable Power Supplies: The power supplies can be replaced without stopping the system. 

System Administration
Remote Monitoring & Administration 

• Monitoring: During operation, the system logs data which can be accessed remotely. The data ranges from voltages, temperatures, and hardware errors, through O/S, database and application health.

• Administration: The system is fully supported and maintained using remote access. Periodic maintenance is needed infrequently. The system requires no active administration.

System Platform
Fault Resilient Redundant Architecture

• 19” 2U Rack Mount Form Factor
• Dual Intel® Xeon™ 2.66GHz
• 18GB Ultra 320 RAID-1 SCSI Disk Storage
• Intel Dialogic® Telecom Line Cards
• Intel Pro/1000 MT Ethernet
• 500W X 2 Power Supplies
• 1 GB RAM with Error Correction Code
• Quad Cooling Fans
• Windows 2000™ Operating System
• Scalable to 192 Lines Per Chassis